Job Description:

Our client, a prestigious franchise-approved vehicle dealership in Newport, is seeking an experienced Vehicle Service Advisor to join their dynamic team. This is an excellent Service Advisor opportunity for a skilled professional to work within a reputable brand and progress their career in the automotive industry.

Benefits:

• Salary up to £32,000 per annum, dependent on experience
• Achievable performance bonus of up to £8,000 (paid monthly)
• Basic salary with a realistic £40,000 OTE
• 25 days' annual leave plus 8 bank holidays
• Car Buyer Scheme available
• Workplace pension scheme
• Manufacturer and in-house training programmes
• Access to discount gym memberships, RAC membership discounts, retail savings, and optical contributions
• Exciting career development prospects with a recognised industry-leading company for over 40 years

Duties of a Service Advisor:

• Greet customers and provide exceptional customer service within the Service Department
• Schedule service, maintenance, or repair work, including arranging courtesy vehicles when necessary
• Liaise extensively with the workshop to monitor vehicle progress and keep customers informed
• Upsell additional products and services where appropriate
• Collaborate closely with the Service Manager, Service Reception Manager, and a team of Service Advisors and Technicians
• Manage customer appointments efficiently, prioritise workloads, and ensure total customer satisfaction
• Maintain accurate records using relevant IT systems; experience with Kerridge/ADP is desirable
• Uphold high standards of professionalism and represent the prestige brand positively

Requirements of a Service Advisor:

• Proven experience as a Service Advisor or similar role within the automotive industry
• Exceptional communication skills with a customer-focused approach
• Strong organisational skills and IT literacy 
• A full UK driving licence with minimal penalty points
• A stable customer-facing career background is desirable
• Enthusiasm for delivering high levels of customer service and building rapport with clients

Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Newport and South Wales, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today.