Job Description:

Customer Complaints Officer

Weston-Super-Mare (Hybrid Working Available)
£33,163 per annum
37 hours per week, Monday to Friday
Fixed-Term Contract until February 2027

We're looking for an experienced Customer Complaints Officer to join a housing organisation.

You will investigate complaints, work with colleagues to resolve issues, identify improvements, and ensure a high standard of customer service throughout the complaints process.

Key Requirements of the Customer Complaints Officer:

• Experience handling customer complaints.
• Background in a customer service environment.
• Strong communication, investigation, and problem-solving skills.
• Ability to work collaboratively and manage challenging situations professionally.

The successful Customer Complaints Officer will have:

• Housing sector knowledge (desirable)
• Reporting and performance monitoring experience.
• Experience using scheduling or booking systems.

Please contact Chrissie at the Derby Office for more information

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.